Privacy Policy

This Privacy Policy describes how Floorpops® (“Floorpops®“, “we“, “us” or “our“) collects, uses, and shares information about you through our website at www.thefloorpops.com (the “Site“) and when you purchase our products or interact with us.

Information We Collect

Information You Provide Directly to Us

We collect information you provide directly to us when you use our Site and purchase our products. This includes:

Account information: To create an account, we require certain information such as your name, email address, phone number, shipping address, and payment information.
Order information: We collect information about the products you purchase, along with associated information such as size, quantity, options, date ordered, etc.
Communications: If you contact us directly, we collect information in the email, comments, queries, etc. that you send to us. We also log customer service calls.

Information We Collect Automatically

We also collect some information automatically:

Site activity information: We collect information about your use of our Site through cookies, web beacons, and similar technologies. This includes pages visited, content viewed, links clicked, items added to cart, and other actions.
Device information: We collect information about the device and browser you use to access our Site, including IP address, browser type, operating system, device type, settings, etc.
Location information: We may determine approximate location from your IP address. With your consent, we may collect precise geolocation from your device.
Usage information: We collect information about your interactions with the products you purchase from us, such as usage, views, clicks, and preferences.

Information from Other Sources

We may obtain supplementary information from third party sources to assist in providing services. This may include:

Demographic and interest data from third party marketing partners
Contact details, purchase history, and page visit information from marketing partners if you interact with or view ads from us on other websites
Publicly available profile information from social media if you access our Site through your social media account

How We Use Information

We use the information we collect for a variety of business purposes including:

Fulfilling orders for products or services you purchase, processing payments, shipping and delivery, sending order confirmations, receipts, updates, etc.
Communicating with you about your account, purchases, customer service, technical issues, product information, promotions, etc.
Improving products by understanding how you use and interact with them.
Recommending products & services such as tiles you may be interested in based on past purchases.
Personalizing Content such as website experience, ads, social media posts, etc.
Marketing & advertising: Sending promotional communications, targeted ads, newsletters, and partner offers based on your preferences and interests.
Conducting analysis to improve our products, Site, and marketing efforts, better understand customer needs and trends, develop new products, etc.
Preventing fraud, abuse, security risks, and collecting debts.
Complying with legal obligations, such as consumer laws, tax and accounting rules, orders from competent authorities, etc.

How We Share Information

We do not sell or rent your personal data to third parties. We share information only in the following circumstances:

Service providers: We may share your data with third party companies that perform services such as payment processing, order fulfillment, customer service, product demo surveys, email/SMS delivery, analytical services, site hosting, etc. These parties only have access to the information needed to complete their designated functions and are required to protect data privacy.

Business transfers: If we are acquired by or merged with another company, or in the event of bankruptcy, we may transfer the information we have collected to the acquiring entity.

Law enforcement, regulators, & courts: We may disclose your information in response to subpoenas, warrants, court orders, or inquiries from government authorities. We may also need to share information to establish or protect our legal rights, property, safety, and the rights of others, or to defend against legal claims.

With your consent: We may share your information for any other purpose at your direction through your account settings or expressed consent and direction at the time of sharing.

Data Retention and Deletion

We retain personal data as long as required to fulfill the purposes we collected it for, including satisfying legal requirements, resolving disputes, servicing customer accounts, protecting assets and intellectual property, and maintaining business records.

When personal data is no longer essential, we take reasonable steps to securely delete or de-identify it. While no system can instantly or perfectly delete data, our systems are engineered to enforce data removal practices through technical and administrative controls.

Cookie Policy

We use cookies and similar technologies on our Site. These serve important functions like:

Essential site operation: Cookies allow proper site navigation, enable shopping cart functionality, and help secure accounts.
Performance monitoring: Cookies help us understand site usage and identify issues.
Personalization: Cookies allow us to remember your preferences and customize aspects of your experience like ads and recommendations.
Marketing: Cookies assist in delivering and measuring the performance of online advertising.

You have control over cookies. Your browser settings allow you to block or delete cookies at any time, although site functionality may be impaired. You can also manage preferences for some third party cookies through their sites or tools.

Changes To This Policy

We may change this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. If we make significant changes, we may provide more prominent notice or contact you directly. Your continued use of our services after any changes means you accept the new terms.

How To Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact our Privacy Officer at:

Privacy Officer
Floorpops
123 Peel St, Orlando, FL 32801
[email protected]

Your Data Rights and Choices

You have certain rights and choices about how we handle your information. Exercising these rights will not necessarily ensure complete anonymization or deletion of your information from our systems or backups. We may retain residual information related to your commercial transactions like orders, service records, and financial transactions, or as required for legal purposes.

Accessing Your Personal Data

You have a right to access your personal data. If information is incorrect or out of date, you have a right to request correction or editing. If our processing is based upon consent, you have a right to withdrawal consent without detriment.

Deletion of Your Personal Data

Under certain circumstances, you have a right to request we delete your personal data, such as when it is no longer needed for the purposes collected. We will complete deletion actions promptly upon a verified request.

Objecting to Data Use

You have the right to object to certain uses of your personal data, including for direct marketing, profiling, or other automated decision-making processes. We will cease processing upon receipt of a verified objection notice unless legal exceptions apply.

Filing a Complaint

You have a right to lodge a complaint with regulators about any data privacy infringement, abusive collection practices, or denial of your rights. We encourage contacting us first, and we will seek to resolve any concerns without need for a formal complaint or regulatory review.

Advertising Opt-Outs

You may stop tailored in-app or browser advertising by adjusting your device settings, installer advert preferences, or browser cookies. For third party advertising opt-outs, visit the National Advertising Initiative or Digital Advertising Alliance.

Email Opt-Out

To unsubscribe from our emails or newsletters, click the ‘unsubscribe’ link in any promotional email or update your account email preferences.

We value the privacy rights of our customers. We aim to provide reasonable access to and control over personal data. If you have any privacy-related questions or comments, please contact our Privacy Officer.

Protecting Children’s Privacy

Our services are intended for adults. We do not knowingly collect or maintain personal data about children under age 18. If we discover we have collected a minor’s data contrary to this policy, we will take steps to delete the information as promptly as possible.

International Data Transfers

We are headquartered in the United States. When you use our services or provide your information to us, your data may be processed and stored globally, including in countries that may have less protective data privacy laws than your country. We maintain safeguards to protect the privacy and security of data when processed internationally.

Data Security

While no service can provide guaranteed protection, we take reasonable technical and administrative steps to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction through security controls like:

Encryption of sensitive financial information in transit and storage
Access controls for databases, systems, and facilities
Background checks on personnel with access to data
Monitoring and recording activity for prevention and detection
Endpoint and solution threat detection
Vulnerability scanning and penetration testing

California Privacy Rights

If you are a California resident, you have rights outlined in the California Consumer Privacy Act (CCPA) regarding your personal information.

You may request the following, free of charge, twice per year:

Categories of personal data collected about you
Sources of that data
Purposes for collection and processing
Entities with whom data has been shared or disclosed

You may also request:

Deletion of your personal data
Details about sale or disclosure of personal data, if applicable
Right to opt-out of sale/disclosure of personal data

To submit any requests, you may contact our Privacy Officer. Verifiable consumer requests will be fulfilled within 30 days. You will need to provide your name, account information, address, and phone number to verify identity. An authorized agent may submit requests on your behalf with proper documentation.

You have a right not to receive discriminatory treatment related to the exercise of your privacy rights.

Contact Us

If you have any questions about our privacy practices or this policy, please contact our Privacy Officer at: